Feedback | Complaints form – aspiring futures

Feedback / Complaints form

At aspiring futures SA, we strive to provide the best support and care services to our community members. We highly value your feedback, as it helps us understand what we are doing well and areas where we can improve. This page is dedicated to receiving your feedback, compliments, and complaints. Rest assured that we take all feedback seriously and use it to implement positive changes. Our goal is to create a supportive, transparent, and empowering community for both support providers and participants.

Referrer Details

Fill in the details of the person who is making the complaint/ providing feedback.

Name of person

Address

Phone

Preferred contact method:

If you are making the complaint/feedback on behalf of another person provide the following details.

Your Name

What is your relationship to the person:

Does the person know you are making this complaint/providing feedback?

Yes No

Does the person consent to the complaint/feedback being made?

Yes No

Who is the person, or the service about whom you are complaining or providing feedback about?

Name

Phone (if known):

Email (if known):

What is your Complaint/Feedback about?

Provide some details to help us understand your concerns. You should include what happened, where it happened, time it happened and who was involved.

Supporting Information. Please attach copies of any documentation that may help us to investigate your complaint/feedback (for example letters, references, emails). Compress/zip folder for multiple

What outcomes are you seeking because of the complaint/feedback?

What happens after we receive your information?

Once we receive your enquiry/referral, a member from aspiring futures SA staff will make contact to develop a Service Agreement. The Service Agreement will need to be approved and signed before any services or supports commence. We will work with the NDIS participant and/or their representative to ensure the Service Agreement is based around the participant’s needs and goals.